When dedicated access to the Internet is essential for your business, managing the performance of your Internet router is critical.
However, carrying out this important function can take significant IT staff time. IT staff time which is better served improving your bottom line. So leave these management tasks to the network experts at NTT Communications.
NTT Communications Standard Managed Router Service (MRS) and Enhanced Managed Router Service (eMRS) ensures the performance of your Internet router. It increases router uptime and helps you manage expenses. Your Internet connection stays up. Your costs stay down.
Managed Router Service Takes Your Dedicated Access to a New Level
The core of Standard MRS is the NTT Communications provided Internet router. This router directs data between your LAN and the Internet. Based on your specific requirements, we have a full line of hardware, featuring models by Juniper and Cisco.
Enhanced MRS provides even greater flexibility allowing you to either choose from our complete line of hardware, or even use your current router.*
NTT Communications Standard Managed Router Service includes:
- Proactive, simplified, transparent network operation, including 24x7 network monitoring and notification of problems.
- Maintenance of default router configurations in a centralized database for quick re-imaging and restoration.
- Service Level Agreements (SLAs) guarantee performance and ensure your complete satisfaction.
- One business day router replacement **
- NTT Communications will ship replacement MRS Customer Premise Equipment (CPE) within one business day of determining that Customer's MRS CPE is defective.
- 4-hour Mean-Time-To-Repair
- NTT Communications will restore service to unavailable MRS CPE within four hours after NTT Communications determines the exact cause of MRS CPE unavailability.
- 30-minute proactive call to alert you of any MRS CPE outage
- NTT Communications will notify Customer that MRS CPE is unavailable within thirty minutes of the time that NTT Communications makes such determination.
Enhanced MRS also includes:
- Improved SLAs
- Router replacement times can be upgraded from one business day to four (4) or even one (1) hour.
- Mean Time to Repair can be upgraded from four (4) hours to one (1) hour.
- Proactive call alert can be upgraded from 30 minutes to 15 minutes or even 5 minutes.
- Further customization is available on an Individual Case Basis.
Find out how NTT Communications Managed Router Service can contribute to the Success of Your Business. Contact one of our Consultants at 1-877-8-NTT-NET or have them contact you.
| * |
Only certain routers are supported, and in certain cases hardware or software upgrades are necessary. |
| ** |
Subject to MRS CPE Replacement Terms and Conditions. |
