Service Level Agreements (SLAs)

We are committed to you and to your complete satisfaction. That's why our goal is to make our Global IP Network available to you, free of network outages, 100% of the time.

Our SLAs are closely monitored by our NOC. We also have a special Network QA group of elite Network and IP Engineers, operations, and NOC personnel who meet regularly to discuss network issues. The group works to mitigate potential issues and to proactively make performance and reliability improvements to our Global IP Network.

We guarantee the following with our industry-leading SLAs:

If we ever do not live up to our promises we will make sure your account is credited.